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Posted on April 10, 2017 at 12:55 PM by Katie Stamy
The City of Webster recognizes its hard-working dispatchers in honor of
National Telecommunicators Week, April 9-15!
When people think of first responders, they think police, fire, and EMS;
however, dispatchers are an integral part of the public safety team.
A dispatcher must be a great communicator who can handle many tasks
at once. In the high-stress work environment, dispatchers must be prepared to
handle any situation that arises.
Not everyone can handle the stress of being a dispatcher, says Webster Lead
Telecommunicator Tiffany Swanson, who has been a dispatcher for 18 years.
The most distressing emergency calls for Swanson involve babies that are
not breathing. She must remain calm during the emergency, no matter how
hysterical the caller is, or how heartbreaking the situation may be. Breakdowns in
communication could mean life or death consequences for officers and the public.
Most often, the dispatchers do not have the opportunity to find out the end result of a call, but according to
Swanson, it is often better not to know.
Although Webster Telecommunicators currently dispatch for Webster, Nassau Bay, Southeast Houston, and Clear
Lake Emergency Medical Corps, a large percentage of calls they receive are accidental dials. Swanson urges the
public to remain on the line and tell the dispatcher that it was an accident, instead of immediately hanging up the
phone. This saves time and effort that the dispatchers could be using to help a real emergency.
The Webster Telecommunicators take their job very seriously, so on your worst day, they are there to help.